Accessibility Statement
Our Commitment: Star Promotion Agency is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Accessibility Support
Star Promotion Agency and its affiliated companies ("we") are committed to making our online services and content accessible and usable for everyone. We believe that everyone should have equal access to information and functionality, regardless of their abilities or disabilities.
If you have difficulty accessing or using any part of our digital marketing services, or if you require an accommodation, please contact us. We are here to help and will respond to your inquiry promptly.
Accessibility Contact Information
Email: [email protected]
Phone: (213) 555-7890
Address: 8900 Sunset Blvd, Los Angeles, CA 90069
Response Time: We aim to respond to accessibility inquiries within 1-2 business days.
Conformance Status
WCAG 2.1 Level AA Compliance
We strive to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with disabilities and ensure a better user experience for everyone.
Our accessibility efforts include, but are not limited to:
- Cross-functional team dedicated to accessibility implementation and testing
- Regular employee training on accessibility responsibilities and best practices
- Automated and manual keyboard navigation testing across all devices
- Screen reader compatibility testing with NVDA, JAWS, and VoiceOver
- Active engagement with the disability community for user testing and feedback
- Periodic third-party accessibility audits and assessments
- Continuous monitoring and improvement of accessibility features
Accessibility Features
We continue to enhance our accessibility features to provide an inclusive experience:
Keyboard Navigation
Full keyboard operability for all website functionality. All interactive elements can be accessed using Tab, Enter, and arrow keys.
Screen Reader Support
Compatibility with assistive technologies including screen readers, magnifiers, and voice recognition software.
Color Contrast
Optimized color contrast ratios exceeding WCAG AA standards for text and background combinations.
Alternative Text
Comprehensive alternative text descriptions and ARIA labels for all non-text content including images and icons.
Clear Structure
Consistent page layouts, logical heading structure, and skip-navigation links for efficient browsing.
Media Accessibility
Captioning and transcripts provided for all video and audio content on our website.
Known Limitations
While we strive for full accessibility, we acknowledge that some areas may still present challenges:
- Third-party embedded content (social media widgets, maps) may have limited accessibility features
- Legacy PDF documents are being updated to meet current accessibility standards
- Some interactive features are continuously being improved for better accessibility
We are actively working to address these limitations and welcome your feedback to help us prioritize improvements.
Assistive Technology Compatibility
Our website has been tested with the following assistive technologies:
- Screen Readers: NVDA, JAWS, VoiceOver (macOS/iOS), TalkBack (Android)
- Voice Recognition: Dragon NaturallySpeaking
- Magnification Software: ZoomText, Windows Magnifier
- Keyboard Navigation: Standard keyboard, alternative keyboards, switch devices
Standards and Guidelines
Our accessibility implementation is based on the following standards and guidelines:
- WCAG 2.1 Level AA: Web Content Accessibility Guidelines from the W3C
- Section 508: U.S. federal accessibility requirements
- ADA: Americans with Disabilities Act compliance
- AODA: Accessibility for Ontarians with Disabilities Act
- EN 301 549: European accessibility standard
Accessibility Testing and Monitoring
We employ multiple testing methods to ensure ongoing accessibility:
- Automated Testing: Regular scans using industry-standard accessibility testing tools
- Manual Testing: Human testers evaluate user experience with assistive technologies
- User Testing: People with disabilities test our website and provide feedback
- Code Reviews: Accessibility considerations integrated into our development process
- Third-Party Audits: Annual assessments by certified accessibility experts
Feedback and Complaints Process
Your feedback is important to us and helps us improve accessibility for everyone. If you encounter any accessibility barriers or have suggestions for improvement:
- Contact Us: Reach out using the contact information provided above
- Describe the Issue: Please provide details about the accessibility barrier you encountered
- Include Context: Let us know what assistive technology you're using and what you were trying to accomplish
- Response Timeline: We will acknowledge your feedback within 1-2 business days and provide a resolution timeline
- Follow-Up: We will keep you informed of our progress and solution implementation
Alternative Formats: If you need information from our website in an alternative format (such as large print, audio, or braille), please contact us and we will work to provide it in a format that meets your needs.
Ongoing Improvements
Accessibility is an ongoing effort, and we are committed to continuous improvement. Our current initiatives include:
- Regular accessibility training for all team members
- Integration of accessibility testing into our development workflow
- Collaboration with disability advocacy organizations
- Implementation of user feedback and suggestions
- Staying current with evolving accessibility standards and best practices
Legal and Regulatory Compliance
Star Promotion Agency is committed to complying with all applicable accessibility laws and regulations, including but not limited to:
- Americans with Disabilities Act (ADA)
- Section 508 of the Rehabilitation Act
- California Unruh Civil Rights Act
- Web accessibility laws in jurisdictions where we operate
Contact Information for Accessibility
Star Promotion Agency Accessibility Team
Primary Contact:
Email: [email protected]
Phone: (213) 555-7890
Alternative Contact:
General Inquiries: [email protected]
Legal Department: [email protected]
Mailing Address:
Star Promotion Agency
Attention: Accessibility Team
8900 Sunset Blvd
Los Angeles, CA 90069
United States
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM PST
Related Legal Documents
Last Review Date: June 24, 2025
Next Scheduled Review: December 2025